General:

Can AccentSchool help me to learn to pronounce the “th” sound?
Can I ask Rebecca questions about English pronunciation?
Will accent training improve my listening skills?
What is the most important thing I can do improve my accent?
I love your English pronunciation software. What else can I do to improve my English pronunciation?
Does AccentSchool software cover prosody?
Can I use AccentSchool’s material to practice my English pronunciation when I am away from a computer?
I didn’t understand something in the AccentSchool software.  Can you help me?

Free accent reduction consultation:

Is the consultation really free?
Why would I want a free consultation?
How do I get the consultation?
When will my consultation take place?
How will the consultation take place?

Accent reduction lessons with a linguist:

How do I get the lessons?
How do I pay for lessons with a linguist?
What method do the lessons use?
Who teaches the lessons?
Do you offer a money-back satisfaction guarantee?
What will I study in the English pronunciation lessons?
What time will my English pronunciation lessons be?
Can you help me with career skills, such as interviewing and presenting?
How does the web conferencing work?
Can I take lessons of the free consultation and/or lessons via phone instead of Skype?
Can I take group accent reduction lessons?

Technical:

Why can’t I open the English pronunciation software?
Do I have to download the software to use it?
Help! I have another technical problem.

Research:

Who is LIAM and why are you affiliated with them?

Q: Can AccentSchool help me to learn to pronounce the “th” sound?
A: Yes!  We can also help with many other problem sounds like “r”, “l”, and “w”. We can help you learn which other sounds are a problem for you - you may wish to schedule a free consultation. You could also try out our free English pronunciation software.

Q: Can I ask Rebecca questions about English pronunciation?
A: Yes.  Please contact her at <rebecca@accentschool.com>.

Q: Will accent training improve my listening skills?
A: Yes, most people find that accent reduction lessons help them to better understand spoken English.  AccentSchool accent reduction lessons and English pronunciation software feature ear training exercises that help you learn to both hear and say sounds and prosody patterns.

Q: What is the most important thing I can do improve my accent?
A: In general, prosody (intonation, stress and speech rhythm) is the most important thing to work on if you want to reduce your accent. Depending on your language background and goals, sounds are also important. From our experience, generally, students find it a bit easier to start off with sounds and then work on prosody. You can sign-up for a free consultation and we will give you personalized recommendations.

Q: I love your English pronunciation software. What else can I do to improve my English pronunciation?
A: You can sign up for English pronunciation lessons with a linguist. All lessons are conducted over internet video conferencing or by phone. You can also visit our blog and get some tips.

Q: Does AccentSchool software cover prosody?
A: Prosody is the stress, rhythm, and intonation of language.  We believe that proper prosody is very important technique in accent reduction training. If you want to learn more about prosody, you may wish to consider booking pronunciation lessons with a linguist.

Q: Can I use AccentSchool’s material to practice my English pronunciation when I am away from a computer?
A: Yes, you can.  AccentSchool software has a special feature called “notebook” which summarizes all the techniques you’ve learned as you went through the program.  The notebook also has extra exercises that you can print and take with you to work on when you are away from your computer. You can also download this material in PDF format.

Q: I didn’t understand something in the AccentSchool software.  Can you help me?
A: Try clicking on the help icon.  If the additional explanation does not answer your question, then please send us an email at <info@accentschool.com>.

Q: Is the consultation really free?
A: Yes, the consultation is absolutely free. We won’t ask for billing information.

Q: How do I get the consultation?
Either email <info@accentschool.com> and request a free consultation or visit our lessons page and fill out the request form.

Q: When will my consultation take place?
A: At a time convenient for you. We can accommodate all time zones and work
schedules – contact us to schedule your free consultation, and tell us what time is best for you!

Q: How will the consultation take place?
A: Your consultation will take place over internet video conferencing or over the regular phone.

Q: How do I get the accent reduction lessons?
A: Email us at <info@accentschool.com> or fill out the form.  Each lesson (or lesson package) includes a free consultation in which a linguist will go over your English pronunciation problems and make a lesson plan just for you. 

Q: How do I pay for accent reduction lessons with a linguist?
A: All payment is via PayPal (a secure, third-party credit card processor).  After your free consultation, if you decide to schedule a lesson, you will be sent an email bill with a link to PayPal.  Please look and see our current rates and promotions.

Q: What method do the English pronunciation lessons use?
A: We try to make you aware of what your English pronunciation problems are, and then we provide step-by-step techniques about how to improve. That is, we take a sound you know, and then we tell you how to move your lips, teeth and/or tongue to change the familiar sound into the difficult English sound. We call this Steps to Sounds™. We also provide pictures to remind you how to pronounce sounds. We call this VisiSound™.

Q: Who teaches the accent reduction lessons?
A: Each lesson is taught by a qualified linguist (most with master’s degrees).
Linguists make excellent accent reduction teachers because they know how to research and understand your language. This means that they are able to understand why you make the English pronunciation mistakes you do and suggest appropriate techniques and strategies. If you are interested in working for us - we're recruiting. Please see our jobs page.

Some people specifically request to have lessons with Rebecca (the creator of the online software). This request can generally be accommodated based on Rebecca’s availability.

Q: Do you offer a money-back satisfaction guarantee?
A: Yes, we do!  We really want to make sure you are happy! All refunds are refunded to your credit card via PayPal. You can download our policy document HERE.

Q: What will I study in the English pronunciation lessons?
A: The topics that will be covered will be discussed in your free consultation.  During your free consultation, the instructor will inform you what she or he feels your main English pronunciation problems are; she or he will also talk with you about what your personal goals and needs are.  Handouts and/or a lesson manual will be sent to you before each lesson.

Q: What time will my English pronunciation lessons be?
A: At whatever time you would like.  We can accommodate students from all over the world. 

Q: Can you help me with career skills, such as interviewing and presenting?
A: Yes, of course!  We can work with you to meet your specific needs.  Please schedule a free consultation to learn more.

Q: How does the web conferencing work?
A: It’s easy.  You will need a headset, and, if you have one, a webcam.  We conduct lessons over Skype.  Using Skype, you will be able to both see and hear your instructor – it’s better than even being in the same room, because you can take lessons comfortably at home.  Many people are familiar with, and already use Skype, but if you have any questions about it, you can contact our technical team at <info@accentschool.com>.

Q: Can I take lessons of the free consultation and/or lessons via phone instead of Skype?
A: Sure.  We can call you via regular phone if you want. 

Q: Can I take group accent reduction lessons?
A: Occasionally, we offer web-seminars.  Please email us at <info@accentschool.com> for a schedule.  Also, you may set up a lesson (perhaps within your corporation) in which more than one student participates – we charge per lesson, not per student, so the price of the lessons is the same regardless of how many student participate.  You may wish the schedule a group consultation of email us at <info@accentschool.com> for more information.

Q: Why can’t I open the English pronunciation software?
A: Usually, this is because you have not downloaded the latest version of Flash.  Also, you may want to use the most recent versions of Explorer or Firefox to browse.  If neither one of these fixes solves your problem, please contact us. 

Q: Do I have to download the software to use it?
A: No, the software runs via Flash in your browser.  No download is required.

Q: Help! I have another technical problem.
A: If you are having trouble, please email us at <info@accentschool.com>.

Q: Who is LIAM and why are you affiliated with them?
A: LIAM stands for Laboratory of Industrial and Applied Mathematics.  They are located at York University in Toronto Canada and have done many interesting projects so far.  We are working with LIAM to develop methods to use speech recognition as an aid to accent reduction training.